Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

  1. What’s in these terms?
    These terms tell you the rules for using our website: theobaldsestate.com (our site).
    Who we are and how to contact us theobaldsestate.com is a site operated Theobalds Park op co Ltd (“We”). We are registered in England and Wales under company number 11662604 and have our registered office at 20 Balderton Street, London , W1K 6TL. To contact us, please email reception@theobaldsestate.com.
  2. By using our site you accept these terms
    By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.
  3. There are other terms that may apply to you
    These terms of use refer to the following additional terms, which also apply to your use of our site:

    • Our Privacy Policy: https://theobaldsestate.com/privacy-policy/ which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. It will also set out information about the cookies on our site.
  4. We may make changes to these terms
    We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
  5. We may make changes to our site
    We may update and change our site from time to time without notice to reflect changes to our services, our users’ needs, and our business priorities.
  6. We may suspend or withdraw our site
    Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
  7. Our site is directed to users in the UK
    Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations. We give no warranty, express or implied, that the information and content available through this site complies with the laws of any other country.
  8. You must keep your account details safe
    If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at reception@theobaldsestate.com

 

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

 

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

Room type photography is for illustrative purposes only and may not accurately reflect the room chosen. You should check all details of your chosen arrangements with us by telephone or other approved means at the time of booking.

 

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

 

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which will be set out in our Booking Terms and Conditions below.

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    • use of, or inability to use our site; or
    • use of or reliance on any content displayed on our site.
  • In particular, we will not be liable for:
    • loss of profits, sales, business, or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • any indirect or consequential loss or damage.

If you are a consumer user:

  • You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

 

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

 

Rules about linking to our site

You may link to our home page and other parts of our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact reception@theobaldsestate.com

 

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

 

General

If any exclusion or limitation contained in these terms is found, in whole or part, to be unlawful or for any other reason unenforceable, that exclusion, limitation or the part in question shall be deemed severable and omitted from these terms for that purpose. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these terms.

Booking Terms & Conditions

These Terms are applicable to all Contracts of any kind made by Theobalds Park op co Ltd (“Theobalds Estate”) and its Clients and apply to all reservations, bookings, and agreements for accommodation, dining and use of services at Theobalds Estate.

Theobalds Estate is registered in England and Wales under company number 11662604 with its registered office at 20 Balderton Street, London, W1K 6TL To contact Theobalds Estate, please email: reception@theobaldsestate.com

Clients are asked to read these Terms carefully and note their responsibilities, arrangements for payments, cancellation terms, and limitations on the liability of Theobalds Estate.

 

In these Terms:

  • Booking Confirmation: means the confirmation e-mail a Client will receive when a Client’s offer is accepted by Theobalds Estate;
  • Client: means the person for whom Theobalds Estate has agreed to provide the Services in accordance with these Terms. If Theobalds Estate has agreed to provide services through the RFP Process, then those services shall be supplied on separate terms and the individual(s) to whom services are supplied under the RFP Process shall not be considered Clients for the purpose of these Terms;
  • Contract: means the contract for the provision of the Services between Theobalds Estate and Client;
  • Pay Later: has the meaning given in the Payments and Rates section;
  • Pay Now: has the meaning given in the Payments and Rates section;
  • RFP Process: means the process through which non-standard events and/or group bookings are priced and booked;
  • Services: means accommodation, dining (where applicable) and other services (as applicable), described by Theobalds Estate on its website, in its brochure, or over the telephone which the Client books and Theobalds Estate is to supply pursuant to the Contract;
  • Terms: means these booking terms and conditions, as amended from time to time;
  • Website: means Theobalds Estate’s website at: theobaldsestate.com (as may be amended from time to time)

 

Formation of Contract

Theobalds Estate shall supply and the Client shall purchase the Services in accordance with the Contract, which shall be governed by these Terms to the exclusion of any and all other terms.

None of the information on the Website, in any of Theobalds Estate’s brochures, or given by Theobalds Estate staff over the telephone constitutes an offer from Theobalds Estate. This information constitutes an invitation for Client(s) to make an offer to Theobalds Estate and Theobalds Estate may accept or decline any such offer for any reason.

A Contract shall only come into effect and shall only become binding on Theobalds Estate when a Client’s offer is accepted in writing by Theobalds Estate – this will be the point at which Theobalds Estate issues a Booking Confirmation.

 

Client Information

The Client shall, at its own expense, supply Theobalds Estate with all necessary data or other information relevant to the supply of Services, as reasonably requested by Theobalds Estate, within sufficient time to enable Theobalds Estate to provide the Services in accordance with the Contract. The Client shall ensure the accuracy of all such information.

 

Theobalds Estate Information

The images of rooms on the Website and in Theobalds Estate brochures are displayed for illustrative purposes only. Although Theobalds Estate makes every effort to display rooms and facilities accurately, there may be minor discrepancies between these images and the Services supplied.

 

Payment and Rates

The booking rate payable by the Client shall be clearly set out (or explained to the Client, as applicable) as “Pay Now” or “Pay Later” at the point a booking selection is made. The booking rate will be confirmed in the Booking Confirmation.

The Client will generally have a choice of rates at the point a booking selection is made. However, the specific rates and pricing available in any particular case will depend on availability and demand at any given time.

Pay Now – this is the advance purchase standard rate. For bookings made on PayNow rates, full payment will be taken at the time of booking. This payment is not refundable in the event of any cancellation or no-show. The Client has no right to make changes to bookings made on PayNow rates.

Pay Later – this is the deferred purchase standard rate. Card details are taken at the point of booking but bookings made on PayLater rates can be cancelled by the Client at no cost up until 2pm on the date two days prior to the Client’s scheduled arrival date.
All rates featured on the Website or quoted by telephone are subject to availability and Theobalds Estate reserves the right to refuse any booking for any reason. Prior to receipt of a Booking Confirmation, all prices are subject to change without notice and Theobalds Estate does not guarantee that any particular type of rate will be available in respect of any particular booking.

If Theobalds Estate accepts and processes a Client offer where a pricing error is obvious and unmistakeable and could reasonably have been recognised by a Client as mispricing, Theobalds Estate may end the Contract and refund any sums paid.

All charges, whether the PayNow Rate or the PayLater Rate, are inclusive of Value Added Tax at the current prevailing rate. Indicative alternative currency rates used to estimate cost and balance of cost are based on current exchange rates and are subject to fluctuation.

Any additional charges due to Theobalds Estate from the Client for the Services shall be paid by the Client on presentation of an invoice prior to the Client Theobalds Estate. The Client is deemed to have authorised the settling of all outstanding charges which can be processed by Theobalds Estate using any credit or debit card details held on file. Payment via cheque is not accepted.

 

Cancellations

Pay Now: any Contract made on PayNow is not refundable in the event of Client cancellation or if the Client and/or their guest(s) fail to take up the Services on the day specified in the Contract, except for the circumstances set out in the Termination section below. The Client has no right to make changes to Contracts made on PayNow rates. No Client-requested changes will be made unless agreed by Theobalds Estate in writing.

Pay Later: the Client may cancel any Contract made on PayLater rates at no cost up until 2pm on the date two days prior to the Client’s scheduled arrival date. If the Client fails to cancel in time or take up the Services on the day specified in the Contract, the Client will be charged the total cost for the first night of the booking, which shall be calculated as follows:

Number of rooms booked x price of each room on the first night of the booking

The Client may still have termination rights in the circumstances set out in the Termination section below.

 

Variation in Services

Theobalds Estate may at any time make changes to the Services, without notice to the Client, which are necessary to comply with any applicable safety or other legal or regulatory requirements, for example, to address a security threat, extraordinary environmental conditions, unforeseen damage to premises or a national state of emergency, or which do not materially affect the nature or quality of the Services.

Theobalds Estate reserves its right to make changes to the Services in other circumstances, upon notice to Client, in exceptional situations which may include any of the following: unforeseen system failures, utility outages, health hazards and emergency renovations to premises. In the unlikely event that this happens, Client has the right to:

  • Accept the changed arrangements as notified;
  • Make alternative arrangements with Theobalds Estate; or
  • Cancel the booking in accordance with paragraph (a) of the Termination section below.
    If a Client wishes to amend any booking details, changes should be advised to Theobalds Estate at least 24 hours before the Client’s scheduled arrival date. Theobalds Estate shall confirm with the Client in writing if such changes can be accommodated. Any variation of numbers, accommodation and food and beverage requirements specified for the Services or other changes or additions requested by the Client must be agreed by the Client and Theobalds Estate in writing. Whilst every effort is made to fulfil any particular requests, these requests do not form part of the Contract and Theobalds Estate does not guarantee that it will be able to meet any particular requests.

In the event that the Client’s details are incorrect on the Booking Confirmation, please advise the Theobalds Estate reservations team on email at: reception@theobaldsestate.com

 

Liability of Theobalds Estate

If Theobalds Estate fails to comply with these Terms, Theobalds Estate is responsible to the Client for loss or damage suffered that is a foreseeable result of Theobalds Estate failing breaching the Contract or failing to use reasonable care and skill, but Theobalds Estate is not responsible for any loss or damage which is not foreseeable. Loss or damage is foreseeable if it is obvious or, at the time the Contract was made, Theobalds Estate and the Client knew it may happen.

Theobalds Estate does not exclude or limit its liability where it would be unlawful to do: this includes liability for death of personal injury caused by the negligence of Theobalds Estate or its employees; for fraud or fraudulent misrepresentation; or for breach of a Client’s legal rights in relation to the Services.

Services are supplied for consumer and private use. If Services are used for any commercial or business use, Theobalds Estate has no liability for any loss of profit, loss of business, business interruption or loss of business opportunity.

 

Termination

Theobalds Estate may (without limiting any other remedy) at any time terminate the Contract by giving written notice to the Client if the Client commits any breach of these Terms, or if the Client becomes insolvent, goes into liquidation, becomes bankrupt, makes a voluntary arrangement with its creditors or has a receiver or administrator appointed.
Client may terminate the Contract for the following reasons:

a) Theobalds Estate has informed Client about a material change to the Services which the Client does not agree to;

b) Theobalds Estate has informed Client about a material error in the price or description of the Services and Client does not wish to proceed; or

c) Client has a legal right to end the Contract because of something Theobalds Estate has done wrong.

If the Client wishes to terminate the Contract for any such reasons it must inform Theobalds Estate, in which case, the Contract will end immediately and Client is entitled to a full refund of charges paid in respect of the Services.

 

Client Responsibilities

Check-in and check-out times shall be made available to the Client over the course of the booking process and check-in time shall be confirmed in writing in the Booking Confirmation.

The Client is responsible for the behaviour of his, her or its guests at Theobalds Estate and in particular for the orderly conduct of guests attending any function or staying in Theobalds Estate or otherwise making use of the Services. The Client must ensure that no noise or nuisance is caused either for Theobalds Estate or its other guests and customers. The Client must comply with any reasonable request of Theobalds Estate and with any policies of Theobalds Estate as may apply to the Services from time to time.

The Client (and his/her guests) are prohibited from engaging in any illegal activity within Theobalds Estate premises and/or damaging Theobalds Estate property and/or bringing dangerous or hazardous materials or equipment onto Theobalds Estate premises.

Smoking is prohibited in all areas of the Theobalds Estate.

Theobalds Estate may request Client photographic identification at the point of check-in, if requested the Client must provide valid identification to make use of the Services. Credit / debit card used at the time of the booking needs to be presented upon check-in. Please note that failure to do so will result in an alternative payment method being required. If requested by Theobalds Estate, Client must provide a form of payment at the point of check-in to cover any charges payable to Theobalds Estate for the Services.

All visitors to guest accommodation must register on arrival and provide photographic identification.

 

CCTV

In some public areas and some staff areas of Theobalds Estate, CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of Theobalds Estate and security for all its Clients and staff.

 

General

If any exclusion or limitation contained in these terms is found, in whole or part, to be unlawful or for any other reason unenforceable, that exclusion, limitation or the part in question shall be deemed severable and omitted from these terms for that purpose. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these terms.

No failure or delay by either party in exercising any of its rights under the Contract shall be deemed to be a waiver of that right, and no waiver by either party of any breach of the Contract by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.

English law shall apply to the Contract, and the parties agree to submit to the non-exclusive jurisdiction of the English courts.

Offers T&Cs

  • This offer will be valid on certain dates as per stated on the offer page.
  • This offer cannot be used in conjunction with any other offer
  • Prices are per night based on 2 adults sharing a guest twin or double room (unless otherwise stated) on a board basis stated per offer on our website, inclusive of discount and may be subject to a minimum length of stay
  • This offer is subject to promotional room and rate availability.
  • Children under 12 years old sharing a room with adults may be charged for an extra bed in the room and breakfast. All other meals will be charged as taken. Please contact our Central Reservation Team at reception@theobaldsestate.com for further information prior to booking. Children over 12 will be charged the full adult price.
  • Single occupancy will be charged as 2 adults.
  • Full prepayment for your stay is required at time of booking and will be non-refundable, non-cancellable and non-transferable.
  • During major sporting events, social events, conferences, and exhibitions, the rates listed may not apply.
  • Weekday and weekend supplements may apply.
  • Room upgrade supplements will apply.
  • This offer must be booked via Reservations atreception@theobaldsestate.com or online on Theobalds Estate website.
  • Mid-week supplements may apply at certain properties.
  • More terms and conditions may apply with regards to individual offers and packages. Please enquire when booking.

Christmas Parties T&Cs

All offers, prices and party dates are subject to availability and must be pre-booked and paid in advance. Provisional bookings must be confirmed within 14 days and secured with a non-refundable, non-transferrable deposit. The full balance is payable no later than 4 weeks prior to the event date, otherwise your reservation may be released. Full pre-payments on all Christmas and New Year events are non-refundable and non-transferable. Theobalds Estate reserve the right to alter prices and menu content due to fluctuating market conditions. All accommodation rates are subject to availability. All advertised prices are correct at time of production. VAT is @ 20%, and is subject to change with the national rates and apply to all functions held between January 2019 and February 2020. All events are subject to Theobalds Estate’s general events terms and conditions.

Final guest numbers and menu choices are required 4 weeks prior upon payment of the full balance. All pre-booked beverages are to be paid for in advance of the event.

The organiser is responsible for collecting payment for deposits and final balances and to pay this by the agreed date. Account bars can only be arranged with prior notice, but pre-payment of the account bar amount must be received by the hotel prior to the event date, unless an account is agreed in writing.

Theobalds Estate operates a non-smoking policy.

It is not permitted for any of your guests to bring in any of their own drink. Extra guests joining the party after the meal has concluded are not allowed without prior arrangement with the relevant property. Any guest whose behaviour gives the hotel concern in any way whatsoever, will be asked to leave or will be refused admission without refund. Any damages caused by a member of a party will be charged for and be the responsibility of the group organiser. Drinking responsibly, behaviour and conduct is taken seriously and the Theobalds Estate has a legal responsibility to ensure that licensing conditions are complied with. This includes suitable and sufficient controls in relation to the service and consumption of alcohol. The client will, therefore, be responsible for any losses, damage or other costs associated with drunkenness, unruly behaviour or conduct.

All private events will have a minimum number depending upon the room, day and date chosen. Groups of 10 or more guests may be seated on more than one table. Children under 18 years old are not permitted to attend the evening events. For dietary or allergy advice please contact the hotel directly.

If the hotels minimum numbers are not met, we reserve the right to move a party or if necessary amalgamate with another party or cancel. The hotel reserves the right to change the entertainment on any particular date.

The hotel accepts cash, debit card, credit card, and cheque payments. Cheques must be received no later than 20 working days prior to your event, please check with your events coordinator for the full hotel name for the cheque. There is no formal dress code for Christmas party nights but most guests choose to come in party wear. Please check New Year’s Eve party package for dress codes and ask your event coordinator if in doubt.

Any buffet food will be removed 1.5 hours after serving as per health and safety regulations. The venue reserves the right to withdraw any menu item or wine and offer an alternative choice.
Any damage to the rooms or their contents incurred as a result of the client, their guests or representatives, acts, omissions or default will result in a charge to remedy such damage. We reserve the right to escort any guest from the premises that, in the opinion of the management, are causing excessive disruption or damage.

For private events, the client is responsible for ensuring all External Contractors e.g. Discos/bands are fully covered by a Public Liability Insurance Certificate of £5million. Any electrical equipment supplied by the client or their chosen external contractors must be P.A.T tested (Portable Appliance Tested) and verified with up to date documentation. Proof of all health & safety documentation will be required by the management of the venue, plus we reserve the right to refuse participation if this is not received prior to the event. Speeches or raffles are only permitted at private functions, so as not to interfere with the enjoyment of other guests.

All accommodation rates and events are subject to availability. Single supplement applies for accommodation rates.

Location

Located in Hertfordshire

Lieutenant Ellis Way, Cheshunt
EN7 5HW

Contact Us

Get in touch

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